Job Description
Join our dynamic team at San Antonio Solutions and unlock flexible career opportunities perfectly tailored for your schedule. We're seeking enthusiastic Evening Customer Service Specialists to deliver exceptional experiences to our diverse clientele. Whether you're balancing studies, family commitments, or seeking supplemental income, our evening shifts (4:00 PM - 12:00 AM) offer the ideal blend of professional growth and work-life balance. Enjoy competitive compensation, comprehensive training, and a supportive environment where your contributions are valued. Full-time positions with benefits are also available for high-performing candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to resolve escalated cases
- Proactively identify opportunities to enhance customer satisfaction
- Meet/exceed performance metrics for response time and resolution quality
- Participate in ongoing training to update product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Reliable transportation for evening shifts
- Ability to multitask in fast-paced settings
- Spanish fluency highly desirable