Job Description
Join our dynamic team at Pacific Northwest Solutions and become the voice of our valued customers! We're seeking enthusiastic Evening Customer Service Specialists to provide exceptional support during our peak hours. This flexible role offers both part-time and full-time opportunities with competitive pay and a supportive work environment. Enjoy Portland's vibrant nightlife while building a rewarding career in customer service. No evenings off? We offer weekend shifts too!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Identify opportunities for process improvements and upselling
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Exceptional communication skills with clear, professional phone demeanor
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during evening shifts (4 PM - 12 AM)
- High school diploma or equivalent; associate's degree preferred
- Available to work weekends and holidays as needed