Job Description
Join Ohio Connect Services and become part of our dynamic team serving Ohio's thriving community! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support during our peak evening hours. This flexible role offers the perfect blend of work-life balance with opportunities for career advancement. Whether you're a student, a parent, or someone seeking supplemental income, our evening shifts accommodate your schedule while providing competitive compensation and comprehensive training.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during evening shifts (5 PM - 11 PM)
- Resolve technical issues, billing questions, and service disruptions with empathy and efficiency
- Maintain detailed customer records in CRM systems while meeting quality and performance metrics
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Contribute to process improvement initiatives enhancing customer experience
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-contact environments
- Strong problem-solving abilities with attention to detail
- Exceptional communication skills and emotional intelligence
- Proficiency in CRM platforms and MS Office Suite
- Ability to multitask in fast-paced evening operations
- Reliable transportation to our Columbus facility