Job Description
Join our dynamic team at Oakland Community Solutions where we're revolutionizing local service delivery! We're seeking passionate Evening Customer Service Specialists to support our growing client base during evening hours. This flexible role offers competitive pay, growth opportunities, and the chance to make a real impact in Oakland's vibrant community. Full-time positions also available for high-performing candidates seeking career advancement.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person during evening hours (4 PM - 12 PM)
- Process transactions, resolve inquiries, and maintain accurate client records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Contribute to process improvement initiatives for evening operations
- Uphold company standards for professionalism and client satisfaction
- Support community outreach events during evening shifts
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or hospitality experience
- Strong communication skills with multilingual abilities a plus
- Proficiency with CRM systems and Microsoft Office Suite
- Availability to work flexible evening shifts including weekends
- Ability to thrive in fast-paced, client-focused environments
- Valid California driver's license (for occasional community visits)