Job Description
Join our dynamic team at Horizon Connect Solutions where we're revolutionizing customer experiences across North Carolina! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support during our peak evening hours. This flexible role offers competitive pay, comprehensive training, and opportunities for advancement within our growing organization. Enjoy a supportive work environment with modern amenities and a commitment to work-life balance. Whether you're a student, parent, or career changer, this position is designed to accommodate your schedule while building valuable professional skills.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve technical issues and provide product support with patience and professionalism
- Maintain detailed customer records and documentation in CRM systems
- Collaborate with day-shift teams to ensure seamless service continuity
- Identify and escalate complex issues to senior specialists
- Contribute to process improvement initiatives
- Uphold company standards for quality and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Exceptional communication and problem-solving abilities
- Strong computer literacy with proficiency in CRM software
- Ability to multitask and prioritize under pressure
- Available for consistent evening shifts including weekends
- Positive attitude and commitment to teamwork
- Basic knowledge of Microsoft Office Suite