Job Description
Join Milwaukee Community Services as an Evening Customer Service Specialist and become the heart of our community operations! We're seeking passionate individuals to deliver exceptional service during our evening hours while supporting diverse community initiatives. This flexible role offers competitive pay and the opportunity to make a meaningful impact while maintaining work-life balance. Whether you're a student, career-changer, or seeking supplemental income, our supportive environment provides growth opportunities and stability.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person during evening hours (3 PM - 11 PM)
- Manage client inquiries, resolve issues, and coordinate service deliveries for community programs
- Maintain accurate documentation in CRM systems and ensure data compliance
- Collaborate with cross-functional teams to support evening program operations
- Assist with event coordination and community outreach initiatives during evening shifts
- Process transactions and maintain financial records for evening services
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience with evening/night shift availability
- Strong communication and conflict resolution skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced evening environments
- Valid Wisconsin driver's license (if field visits required)
- Background check clearance required