Job Description
Join Mesa Community Services as an Evening Customer Service Specialist and become a vital part of our dynamic team! We're seeking passionate individuals to deliver exceptional support during our peak evening hours while maintaining a healthy work-life balance. This role offers flexible scheduling, competitive compensation, and potential for advancement into full-time positions. Perfect for students, parents, or anyone seeking rewarding evening work in Mesa's vibrant community.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism and empathy
- Process registrations, payments, and documentation accurately
- Support community programs and events coordination during evening hours
- Collaborate with cross-functional teams to resolve customer issues
- Maintain detailed records and update customer databases
- Contribute to a welcoming, inclusive environment for all community members
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or administrative experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM systems
- Ability to multitask and prioritize in fast-paced settings
- Flexibility to work evenings (4:00 PM - 10:00 PM) and weekends
- Strong problem-solving and conflict resolution abilities