Job Description
Join Memphis Solutions Group as an Evening Customer Service Specialist and unlock flexible career opportunities in the heart of Tennessee. We're seeking passionate individuals to deliver exceptional customer experiences during evening hours, with potential pathways to full-time roles for top performers. Enjoy competitive pay, supportive leadership, and a dynamic work environment that values your growth.
Why Work With Us?
- Flexible evening schedules (4 PM - 10 PM) accommodating diverse lifestyles
- Clear advancement opportunities to full-time positions
- Comprehensive training program with ongoing development
- Inclusive team culture focused on work-life balance
- Competitive hourly wages plus performance bonuses
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat during evening hours
- Resolve billing issues, service complaints, and product inquiries with empathy and efficiency
- Document customer interactions using CRM systems while maintaining detailed records
- Collaborate with day-shift teams to ensure seamless service continuity
- Meet/exceed key performance metrics including CSAT scores and resolution rates
- Participate in ongoing product training to maintain service excellence
- Identify process improvement opportunities and escalate complex issues
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in high-volume environments
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced evening settings
- Strong problem-solving abilities with calm demeanor under pressure
- Flexibility to work weekends and holidays as needed
- Valid Tennessee driver's license (if occasional site visits required)