Job Description
Join our dynamic team at Jacksonville Community Services and make a meaningful impact during our evening hours! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our community-focused initiatives. This flexible role offers the perfect blend of purpose and work-life balance, with opportunities for both part-time and full-time evening schedules. If you thrive in fast-paced environments and want to be part of something bigger, apply today!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening hours
- Resolve service issues with empathy and efficiency while maintaining brand standards
- Process transactions, update records, and ensure data accuracy in CRM systems
- Collaborate with day team members to ensure seamless service continuity
- Identify opportunities for process improvements and customer experience enhancements
- Adhere to compliance protocols and confidentiality standards
- Support community outreach programs during evening events
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in high-pressure situations
- Flexible availability including evenings, weekends, and holidays
- Valid Florida driver's license (for occasional community visits)
- Background check and drug screen required