Job Description
Join Peachtree Solutions Group as an Evening Customer Service Specialist and become the cornerstone of exceptional client experiences! We're seeking dynamic individuals to deliver premium support during our peak evening hours (4 PM - 10 PM), with flexible scheduling options including part-time and full-time opportunities. Enjoy competitive pay, comprehensive training, and a vibrant team environment in Atlanta's bustling business district. Perfect for students, career-changers, or professionals seeking work-life balance.
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during evening hours
- Resolve complex inquiries with empathy and efficiency using our CRM platform
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately and maintain client data integrity
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in ongoing training to refine technical and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in high-volume environments
- Exceptional communication skills with neutral or pleasant speaking voice
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask effectively in fast-paced evening settings
- Strong problem-solving abilities with attention to detail
- Availability to work evenings, weekends, and holidays as needed