Job Description
Join our dynamic team at Fort Worth Community Services and become a vital part of our evening operations! We're seeking passionate individuals to deliver exceptional customer service during our peak evening hours. Whether you're seeking supplemental income or a long-term career, we offer flexible evening schedules that accommodate your lifestyle. Enjoy competitive pay, comprehensive training, and a supportive work environment where your contributions make a real difference in our community.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening hours (4 PM - 12 AM)
- Resolve inquiries and troubleshoot issues efficiently using our CRM system
- Process transactions and maintain accurate documentation of customer interactions
- Collaborate with day-shift teams to ensure seamless service continuity
- Participate in evening community outreach programs as scheduled
- Uphold company standards for service quality and compliance
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or hospitality experience
- Strong problem-solving and conflict resolution abilities
- Proficiency with digital tools and customer management software
- Ability to work independently and make sound decisions
- Evening and weekend availability required
- Valid Texas driver's license for occasional community events