Job Description
Join our dynamic team at Columbus Community Services and make a meaningful impact! We're seeking passionate Evening Customer Service Specialists to support our growing community initiatives. This flexible role offers part-time and full-time opportunities with competitive pay, comprehensive training, and a supportive work environment. Ideal for students, parents, and career changers seeking evening schedules with advancement potential. Enjoy modern amenities, performance bonuses, and the satisfaction of serving Columbus residents.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve service issues using CRM systems and documentation protocols
- Process transactions and update customer records accurately
- Collaborate with cross-functional teams to resolve complex cases
- Maintain service quality metrics and customer satisfaction targets
- Participate in evening team meetings and training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Strong verbal communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work independently and adapt to changing priorities
- Flexibility to work evenings (3:00 PM - 11:00 PM) and weekends
- Positive attitude and commitment to community service values