Job Description
Join our dynamic team at Cleveland Customer Solutions and become the voice of our brand during our high-traffic evening hours! We're seeking passionate individuals to deliver exceptional customer experiences while working flexible evening schedules. This role offers competitive pay, comprehensive training, and opportunities for advancement within our growing organization.
Perfect for students, parents, or professionals seeking supplemental income, our evening shifts (3 PM - 11 PM) provide work-life balance without sacrificing career growth. Enjoy a modern, collaborative environment with performance-based incentives and a supportive management team dedicated to your success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and account-related issues while maintaining high customer satisfaction scores
- Process orders, returns, and exchanges accurately within our CRM system
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Document all interactions and maintain detailed case notes for quality assurance
- Contribute to team performance goals through upselling and cross-selling when appropriate
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service experience in call center or retail environment
- Strong typing proficiency (40+ WPM) and familiarity with CRM software
- Exceptional communication skills with clear, articulate phone presence
- Ability to multitask in fast-paced digital and voice channels
- Reliable transportation for evening shifts in Cleveland area
- Basic knowledge of Microsoft Office Suite and troubleshooting common tech issues