Job Description
Join our dynamic team at Apex Solutions Group, where we're revolutionizing customer experience in Charlotte's thriving business district. We're seeking dedicated Evening Customer Service Specialists to deliver exceptional support during our peak evening hours. This flexible part-time role offers competitive compensation and opportunities for professional growth in a supportive environment.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve technical issues and process transactions with precision
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Contribute to process improvement initiatives for evening operations
- Maintain strict confidentiality of customer data and company information
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficient with CRM software and Microsoft Office Suite
- Exceptional problem-solving and conflict resolution skills
- Ability to thrive in fast-paced evening operations
- Strong written and verbal communication skills
- Available to work flexible evening shifts including weekends
- High school diploma or equivalent required