Job Description
Join our dynamic team at Boston Tech Solutions and become the voice of innovation! We're seeking Evening Customer Service Specialists to deliver exceptional support during peak evening hours. Enjoy flexible scheduling, competitive pay, and a vibrant workplace culture in the heart of Boston. Whether you're a student, parent, or career-changer, this role offers the perfect blend of professional growth and work-life balance.
Our ideal candidates thrive in fast-paced environments and are passionate about problem-solving. With comprehensive training and advancement opportunities, this is your chance to build a rewarding career while making meaningful connections with customers across the region.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve technical issues, billing concerns, and product-related questions efficiently
- Document all interactions in CRM systems while maintaining detailed records
- Collaborate with technical teams to escalate complex issues when necessary
- Meet key performance metrics including response time and resolution rate
- Contribute to process improvements through customer feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional communication skills with clear, professional phone etiquette
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a high-pressure environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and occasional holidays