Job Description
Join Louisville Connect Solutions as an Evening Customer Service Specialist and launch your career in a supportive, growth-oriented environment. We're seeking motivated individuals to provide exceptional support during our peak evening hours while developing valuable professional skills. Enjoy flexible scheduling, competitive pay, and comprehensive training designed to help you succeed. Perfect for students, career changers, or those seeking evening work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (4 PM - 11 PM)
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with day team to ensure seamless customer experience
- Meet quality and productivity targets during evening operations
- Participate in ongoing product training sessions
- Identify opportunities to improve customer satisfaction
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer proficiency and typing skills (30+ WPM)
- Strong verbal communication and active listening abilities
- Ability to multitask in fast-paced evening environment
- No prior experience required – comprehensive training provided
- Reliable transportation to downtown Louisville location
- Positive attitude and problem-solving mindset
- Availability to work 3-4 evenings per week (minimum 20 hours)