Job Description
Join Austin's fastest-growing community service organization as an Evening Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This flexible part-time role offers competitive pay, comprehensive training, and opportunities for growth within our innovative team.
As a key ambassador of our brand, you'll provide seamless assistance to Austin residents while developing valuable professional skills. Perfect for students, career-changers, or those seeking supplemental income. Enjoy a modern downtown workspace with free parking and a collaborative culture that values work-life balance.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Process service requests and resolve issues using our proprietary CRM system
- Document interactions and maintain accurate customer records in compliance with HIPAA guidelines
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvement opportunities and implement solutions
- Adhere to all company policies while maintaining a customer-centric approach
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students strongly encouraged)
- 0-2 years of customer service experience or related field
- Excellent verbal/written communication skills and active listening abilities
- Proficient with basic computer applications and willingness to learn new software
- Strong problem-solving mindset with attention to detail
- Ability to work independently while thriving in team environments
- Reliable transportation and punctuality for evening shifts
- Must be available at least 20 hours/week (4-5 shifts)