Job Description
Join our dynamic team as an Evening Customer Service Specialist at Capital Connect Services! This rewarding part-time position offers flexible evening hours and weekly pay, perfect for students, professionals, or anyone seeking supplemental income in the heart of Washington DC. You'll be the face of our brand, providing exceptional support to clients while growing your communication skills in a fast-paced environment.
Responsibilities
- Deliver outstanding customer service via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve client inquiries and technical issues efficiently with empathy and professionalism
- Update and maintain accurate client records in our CRM system
- Collaborate with daytime teams to ensure seamless service continuity
- Contribute to process improvement initiatives for enhanced customer experience
- Meet daily performance metrics including response time and resolution rates
Qualifications
- High school diploma or equivalent; college students welcome
- 6+ months customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a high-pressure environment
- Flexible availability including weekends and holidays
- Must pass background check and drug screening