Job Description
Join our award-winning team as an Evening Customer Service Specialist! We're urgently hiring for flexible evening shifts in Wichita, KS. This role offers the perfect work-life balance with evening hours while making a real impact. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
Perks of the Role:
- Flexible evening schedules (4-6 hour shifts)
- Remote work options available
- Performance-based bonuses
- Career advancement pathways
- Health benefits for part-timers
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening hours
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with 99% accuracy
- Collaborate with day-team for seamless customer handoffs
- Meet/exceed satisfaction metrics (CSAT >92%)
- Participate in ongoing product training sessions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Reliable high-speed internet for remote work
- Ability to multitask in fast-paced evening environment
- Positive attitude and problem-solving mindset
- Availability for 3+ evenings per week (minimum 12 hours)