Job Description
Join MetroConnect Solutions as an Evening Customer Service Specialist and transform your career in the heart of DC! We're seeking dynamic individuals to deliver exceptional service during our peak evening hours. Perfect for students, night owls, and career-changers seeking flexible schedules with growth potential. Enjoy competitive pay, comprehensive training, and a vibrant team environment where your contributions matter.
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital inquiries
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Uphold company standards for quality and compliance
- Participate in evening shift rotations (3 PM - 11 PM)
Qualifications
- High school diploma or equivalent (current students welcome)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to thrive in fast-paced, high-pressure environments
- Flexible availability including evenings and weekends
- Basic technical troubleshooting aptitude