Job Description
Join Cleveland Community Services and transform your evenings into a rewarding career! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support to our diverse community. Enjoy the perfect work-life balance with flexible evening schedules (5 PM - 10 PM, 3-4 days/week) while making tangible impact. Our inclusive environment offers competitive pay, comprehensive training, and advancement opportunities. Ideal for students, parents, or anyone seeking supplemental income without sacrificing personal commitments. Apply today and become part of Cleveland's premier service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, account concerns, and service requests while maintaining SLAs
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Collaborate with day teams to ensure seamless service continuity and knowledge sharing
- Participate in ongoing training to master product updates and service protocols
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 1 year customer service experience in call center or retail environment
- Exceptional communication skills with strong active listening abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced, deadline-driven settings
- Strong problem-solving skills with calm demeanor under pressure
- Availability for flexible evening shifts (minimum 3 days/week)