Job Description
Join our dynamic team as an Evening Customer Service Specialist at FlexiCare Solutions! We're seeking passionate individuals who thrive in flexible evening schedules to deliver exceptional client experiences. Enjoy work-life balance with our part-time evening hours while supporting healthcare clients through their journey. This role offers remote flexibility with occasional in-person collaboration in our vibrant San Francisco office. If you're a compassionate communicator with a knack for problem-solving and value flexibility in your career, this opportunity is for you.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening hours (3 PM - 11 PM PST)
- Resolve patient billing questions and appointment scheduling issues with empathy and accuracy
- Document client interactions in our CRM system while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve complex client concerns
- Continuously update product knowledge to deliver precise information
- Contribute to process improvement initiatives for evening operations
Qualifications
- Minimum 1 year customer service experience in healthcare or B2B environment
- Exceptional verbal/written communication skills with neutral accent
- Ability to work independently during evening hours with minimal supervision
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Strong problem-solving abilities with attention to detail
- Flexibility to adapt to changing priorities in fast-paced environment
- High-speed internet connection for remote work capability