Job Description
Join our dynamic team at Phoenix Retail Solutions and become the face of our brand! We're urgently hiring enthusiastic Evening Customer Service Specialists to deliver exceptional experiences during our peak evening hours. This role is perfect for students, parents, or anyone seeking flexible evening work with competitive pay and growth opportunities. Enjoy a supportive environment where your contribution directly impacts customer satisfaction and team success.
Responsibilities
- Deliver outstanding customer service through in-person and digital channels during evening hours
- Process transactions accurately and efficiently using our POS system
- Resolve customer inquiries and complaints with empathy and professionalism
- Assist with inventory management and visual merchandising tasks
- Collaborate with evening team to maintain store appearance and operational standards
- Train new staff on customer service protocols and store procedures
- Participate in evening sales initiatives and promotional events
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or retail experience
- Availability to work evenings (4:00 PM - 10:00 PM) including weekends
- Strong communication and problem-solving skills
- Basic proficiency with POS systems and digital tools
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Positive attitude and commitment to team collaboration