Job Description
Join Omaha Connect Solutions as an Evening Customer Service Specialist and become the voice of our growing tech community! We're seeking passionate individuals to deliver exceptional support during our peak evening hours. Enjoy a flexible schedule that fits your lifestyle while making a tangible impact in Omaha's vibrant tech sector. Our collaborative culture offers growth opportunities and competitive benefits for dedicated team members.
Responsibilities
- Resolve technical inquiries via phone, email, and chat during evening shifts (4 PM - 11 PM)
- Document customer interactions and maintain accurate case records in Salesforce
- Collaborate with daytime teams to ensure seamless customer experiences
- Identify trends in customer feedback to improve service quality
- Assist with troubleshooting hardware/software issues for residential clients
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6 months customer service or technical support experience
- Proficiency with CRM systems (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable transportation for occasional on-site meetings
- Flexible availability during evening hours including weekends