Job Description
Join our dynamic team as an Evening Customer Service Specialist at Frontier Solutions Group! We're urgently seeking motivated individuals to provide exceptional support during our peak evening hours. This role offers flexible scheduling with guaranteed shifts, comprehensive training, and opportunities for growth within our rapidly expanding organization. Enjoy a collaborative environment where your contributions directly impact our clients' success.
Our Colorado Springs headquarters features modern amenities, free parking, and a supportive culture focused on work-life balance. Perfect for students, career-changers, or those seeking supplemental income with meaningful impact.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve technical issues and provide product support using CRM systems
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with cross-functional teams to resolve complex customer escalations
- Contribute to process improvement initiatives through feedback and innovation
- Uphold company standards for service quality and customer satisfaction metrics
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or technical support experience
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional communication skills with clear, professional demeanor
- Ability to multitask and prioritize in fast-paced environments
- Strong problem-solving skills and patience with diverse customer needs
- Available for 20-25 hours/week with consistent evening availability