Job Description
Join our dynamic team at Midwest Solutions Group as an Evening Customer Service Specialist! We're urgently seeking motivated individuals to deliver exceptional support to our valued clients during evening hours. This is an exciting opportunity to make a real impact while maintaining work-life balance. Enjoy a supportive environment, competitive pay, and the chance to grow with a leading Kansas City organization. Immediate start available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve technical issues and provide product support with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with day-shift teams for seamless customer handoffs
- Meet key performance metrics including response time and satisfaction scores
- Identify and escalate complex issues to appropriate departments
- Contribute to process improvements for enhanced customer experience
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Strong problem-solving skills with ability to think critically
- Excellent communication skills (written and verbal)
- Proficient with Microsoft Office Suite and CRM software
- Ability to multitask and prioritize in a high-volume setting
- Reliable transportation and punctuality for evening shifts
- Positive attitude and commitment to outstanding customer service