Job Description
Join our dynamic team immediately! Capital Connect Solutions is urgently seeking Evening Customer Service Specialists to deliver exceptional experiences for our prestigious clients in Washington DC. This flexible evening role offers competitive pay and growth opportunities while serving the heart of the nation's capital.
As a key member of our support team, you'll handle inbound inquiries, resolve issues efficiently, and uphold our brand reputation during high-traffic evening hours. Perfect for students, career changers, or professionals seeking supplemental income with schedule flexibility.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during evening shifts (4 PM - 11 PM)
- Resolve technical and billing issues with precision and empathy
- Document interactions accurately in CRM systems
- Collaborate with overnight teams for seamless handoffs
- Meet/exceed quality and efficiency targets
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional problem-solving and communication skills
- Ability to thrive in fast-paced evening environments
- Flexibility to cover weekends/holidays
- US work authorization required