Job Description
Join our award-winning team at Premier Retail Solutions! We're urgently seeking enthusiastic Evening Customer Service Specialists to deliver exceptional experiences during our peak evening hours. This flexible part-time role offers competitive pay and the opportunity to grow with a dynamic company. Perfect for students, parents, or professionals seeking evening work. Immediate openings available!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts
- Resolve billing and product issues with empathy and efficiency
- Process orders and returns accurately while maintaining service standards
- Collaborate with overnight teams for seamless handovers
- Document interactions in CRM systems with precision
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to security protocols for sensitive customer data
Qualifications
- High school diploma or equivalent (college students encouraged)
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced evening environments
- Reliable transportation for flexible scheduling
- Positive attitude and conflict resolution abilities
- Availability for 4-5 evening shifts weekly (3-11 PM)