Job Description
Join our award-winning healthcare support team as an Evening Customer Service Specialist! We're seeking compassionate individuals to provide exceptional patient support during flexible evening shifts (4 PM - 11 PM). Enjoy a dynamic remote-friendly environment with competitive pay, comprehensive training, and opportunities for advancement. Immediate openings available! Perfect for students, parents, or professionals seeking work-life balance.
Responsibilities
- Handle inbound/outbound patient inquiries via phone, email, and secure chat
- Verify insurance eligibility and explain coverage details
- Process scheduling changes and appointment confirmations
- Document interactions accurately in HIPAA-compliant systems
- Collaborate with clinical teams to resolve complex patient needs
- Maintain 95% customer satisfaction metrics
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or healthcare experience
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Basic proficiency with CRM software (training provided)
- Strong problem-solving and conflict resolution abilities
- Flexible availability for evenings and weekends
- Must pass background check and drug screening