Job Description
Join Omaha's fastest-growing customer experience team! We're seeking dynamic Evening Customer Service Specialists to deliver exceptional support during peak evening hours. Perfect for students, parents, or anyone seeking flexible evening work with immediate start opportunities. Enjoy a supportive team environment, comprehensive training, and the chance to develop valuable communication skills while serving diverse clients across the metro area.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with day team to ensure seamless customer experience continuity
- Meet/exceed performance metrics including response times and resolution rates
- Identify opportunities to improve processes and suggest solutions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient in multitasking and navigating multiple software systems
- Reliable transportation and consistent evening availability
- Ability to remain calm under pressure during high-volume periods
- Basic computer literacy and typing speed (30+ WPM)