Job Description
Join our dynamic team as an Evening Customer Service Specialist and become the face of Coastal Connect Solutions! We're seeking enthusiastic individuals to deliver exceptional customer experiences during our peak evening hours. This flexible part-time role offers immediate start opportunities with competitive pay and a supportive work environment. Ideal for students, parents, or anyone seeking a rewarding evening schedule in Virginia Beach.
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with professionalism and empathy
- Resolve billing, account, and service issues using proprietary CRM systems
- Process orders and transactions accurately while maintaining documentation standards
- Collaborate with day-shift teams to ensure seamless service continuity
- Meet key performance metrics including call quality and resolution rates
- Contribute to process improvement initiatives during team huddles
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environments
- Strong verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize during peak evening hours
- Flexibility to work weekends and holidays as needed
- Positive attitude with problem-solving mindset