Job Description
Join our award-winning team at Baltimore Hospitality Group as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This immediate hire opportunity offers competitive pay, flexible scheduling, and rapid career growth within our premium hospitality portfolio.
Perfect for students, parents, or career-changers seeking evening flexibility, you'll be the cornerstone of our guest satisfaction initiatives. Training provided with immediate start dates available.
Responsibilities
- Deliver personalized guest experiences through attentive service and proactive problem-solving
- Manage reservation systems and coordinate evening event logistics
- Process payments using POS systems while maintaining financial accuracy
- Collaborate with cross-functional teams to ensure seamless evening operations
- Resolve guest inquiries and complaints with professionalism and empathy
- Uphold brand standards through immaculate venue presentation
- Contribute to evening revenue generation through upselling initiatives
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Minimum 6 months customer service or hospitality experience
- Availability for 4-5 evening shifts weekly (15:00-23:00)
- Proficiency with POS systems and basic tech tools
- Exceptional communication and conflict resolution skills
- Ability to thrive in fast-paced, high-energy environments
- Valid Maryland ID and reliable transportation
- Food Handler certification preferred (training available)