Job Description
Join our dynamic team as an Evening Customer Service Specialist at Urban Connect Solutions! We're seeking energetic individuals to provide exceptional support to our clients during evening hours (4 PM - 9 PM). This is an immediate opportunity for those looking to make a difference in a fast-paced, supportive environment. Enjoy flexible scheduling, competitive pay, and a chance to develop valuable skills in customer relations.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, account questions, and technical support concerns
- Document interactions accurately in CRM systems
- Collaborate with day-team members for seamless service continuity
- Meet/exceed customer satisfaction metrics
- Process returns and exchanges efficiently
- Contribute to ongoing training initiatives
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Basic proficiency with Microsoft Office Suite
- Reliable transportation to downtown Portland
- Flexibility to work evenings and occasional weekends
- Positive attitude and team-oriented mindset