Job Description
Join our dynamic team at Fort Worth Hospitality Group and become part of the city's premier hospitality experience! We're seeking enthusiastic Evening Customer Service Specialists to deliver exceptional guest experiences during our busiest evening hours. This is a fantastic opportunity for individuals seeking flexible evening schedules with immediate start dates. Enjoy competitive hourly pay, a vibrant work environment, and the chance to develop valuable customer service skills while serving Fort Worth's thriving community.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions during evening hours
- Manage guest reservations, inquiries, and complaints with professionalism and efficiency
- Process transactions accurately using our digital POS system
- Collaborate with cross-functional teams to ensure seamless evening operations
- Maintain detailed records of customer interactions and feedback
- Uphold brand standards and safety protocols throughout shift
- Assist with evening venue setup and closing procedures
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or hospitality experience
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficient with basic computer applications and POS systems
- Flexible availability for evening shifts (4 PM - 12 PM)
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to teamwork