Job Description
Join our dynamic team at Houston Community Services as an Evening Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our community during evening hours. This immediate opening offers flexible scheduling while making a meaningful impact. No prior experience required – we provide comprehensive training. Enjoy a supportive work environment with opportunities for growth. Apply today and start your rewarding part-time career!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts
- Resolve service issues efficiently with empathy and professionalism
- Update and maintain accurate customer records in CRM systems
- Collaborate with daytime teams to ensure seamless service continuity
- Adhere to company protocols and data security standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Reliable transportation for evening shifts (4 PM - 10 PM)
- Customer service mindset with problem-solving abilities
- Ability to work independently as part of a team