Job Description
Join TechSolutions Inc. as an Evening Customer Service Specialist and become the voice of innovation! We're seeking passionate individuals to deliver exceptional support during flexible evening shifts (4 PM - 12 PM MST) at our Denver headquarters. This role offers both part-time and full-time opportunities with competitive pay, comprehensive training, and career advancement pathways.
What We Offer:
- Competitive hourly wages ($18-$25) + performance bonuses
- Full-time benefits package (healthcare, 401k) for eligible roles
- Modern downtown Denver workspace with free parking
- Industry-leading tech tools and continuous upskilling
Perfect for students, career-changers, or work-life balance seekers. Transform your evening hours into a rewarding career with a company that values your growth!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product concerns using proprietary CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with Tier 2 support to escalate complex technical challenges
- Meet/exceed performance metrics: CSAT scores, resolution rates, and response times
- Participate in evening shift rotations and weekend coverage as needed
- Contribute to process improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced evening environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic technical troubleshooting knowledge (networks, OS, browsers)