Job Description
Join FlexiCall Solutions as an Evening Customer Service Specialist and enjoy the perfect work-life balance! We're seeking motivated individuals to deliver exceptional customer experiences during our evening hours (4 PM - 11 PM). This flexible role offers remote options with competitive pay and immediate start dates. Ideal for students, parents, or professionals seeking supplemental income without daytime commitments. Join our award-winning team and grow your career while maintaining your schedule.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email with exceptional professionalism
- Resolve product/service issues using CRM systems and established protocols
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with daytime teams for seamless customer handoffs
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM tools (Salesforce experience a plus)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Available 20-30 hours weekly with consistent evening availability
- Passion for helping others and adaptable learning mindset