Job Description
Join our dynamic team at Fort Worth Retail Solutions as an Evening Customer Service Specialist! We're seeking friendly, detail-oriented individuals to deliver exceptional service during our peak evening hours. This flexible part-time role offers competitive pay, a supportive work environment, and opportunities for growth. Perfect for students, parents, or anyone seeking evening work-life balance in the heart of Fort Worth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism
- Process orders, returns, and exchanges accurately using our CRM system
- Resolve customer concerns with empathy and efficiency
- Collaborate with day team to ensure seamless service transitions
- Maintain detailed transaction records and documentation
- Contribute to continuous improvement of customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and problem-solving skills
- Proficient with basic computer applications
- Ability to work independently and as part of a team
- Flexible schedule availability (evenings and weekends)
- Positive attitude and commitment to customer satisfaction