Job Description
Join our dynamic team as an Evening Customer Service Specialist and become the voice of our brand during peak evening hours! We're seeking passionate individuals to deliver exceptional customer experiences while maintaining a healthy work-life balance. This role offers competitive pay, flexible scheduling, and opportunities for growth within our rapidly expanding organization. Perfect for students, parents, or anyone seeking a rewarding part-time career in Wichita's thriving business district.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during evening shifts (4:00 PM - 12:00 AM)
- Resolve customer issues efficiently using CRM systems while maintaining service excellence standards
- Process orders, returns, and account modifications with 98% accuracy
- Collaborate with day-shift teams to ensure seamless service continuity
- Document all interactions and contribute to process improvement initiatives
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills with empathetic approach
- Proficient in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to multitask while maintaining composure under pressure
- Reliable transportation for evening shifts in Wichita area
- Availability to work weekends and holidays as scheduled