Job Description
Join City Retail Solutions as an Evening Customer Service Specialist and become the heart of our Columbus operations! We're seeking dynamic individuals to deliver exceptional support during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a vibrant team environment. Perfect for students, parents, or career changers seeking work-life balance. No weekends required!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with exceptional professionalism
- Process orders, returns, and exchanges using our proprietary CRM system
- Resolve customer concerns with empathy and efficiency
- Collaborate with day team to ensure seamless service continuity
- Maintain accurate customer records and documentation
- Identify upsell opportunities through personalized service
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or retail experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to thrive in fast-paced evening environments
- Reliable transportation and evening availability (3-11 PM)
- Problem-solving mindset with attention to detail