Job Description
Join our award-winning retail team as an Evening Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional shopping experiences during our peak evening hours. This flexible part-time role offers competitive pay and opportunities for growth in a dynamic environment. Perfect for students, parents, or anyone seeking a rewarding evening schedule in the heart of London.
Responsibilities
- Provide outstanding customer service across all channels (in-store, phone, chat)
- Process transactions accurately using POS systems
- Manage stock replenishment and display maintenance
- Resolve customer inquiries and escalations with professionalism
- Collaborate with evening team to achieve daily sales targets
- Uphold brand standards and visual merchandising guidelines
- Support inventory management during evening shifts
Qualifications
- Previous customer service or retail experience preferred
- Strong communication and interpersonal skills
- Ability to work evenings (typically 4 PM - 10 PM)
- Basic numeracy and cash handling confidence
- Proficient with technology and POS systems
- Reliable transport for evening shifts
- Positive attitude and problem-solving mindset
- Flexibility to cover weekend shifts as needed