Job Description
Join our award-winning team at Premier Retail Solutions as an Evening Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional service during our peak evening hours. Perfect for students, parents, or professionals seeking flexible schedules, this role combines competitive pay with career growth opportunities. Enjoy a vibrant, inclusive environment where your contribution directly impacts customer satisfaction and team success.
We offer comprehensive training, generous discounts, and a supportive culture that values work-life balance. Whether you're starting your career or seeking supplemental income, this position provides a springboard for advancement within our organisation.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person during evening hours
- Process transactions accurately using our point-of-sale system
- Resolve customer inquiries and complaints with empathy and efficiency
- Manage inventory and maintain store presentation standards
- Collaborate with evening team members to achieve daily targets
- Train new staff on operational procedures and customer protocols
- Report operational issues and suggest improvements to management
Qualifications
- Previous customer service or retail experience preferred
- Strong communication and problem-solving skills
- Availability to work evenings (5 PM - 11 PM) weekends
- Basic proficiency with POS systems and digital tools
- Ability to work independently and as part of a team
- Positive attitude with a customer-first mindset
- Reliable transportation to evening shifts