Job Description
Join Atlanta's premier logistics provider as an Evening Customer Service Specialist. We're seeking dynamic professionals to support our growing operations during high-demand evening hours. Enjoy competitive pay, flexible scheduling, and opportunities for advancement into full-time roles. Perfect for students, parents, or career changers seeking work-life balance. Training provided – no logistics experience required!
Responsibilities
- Manage inbound customer inquiries via phone, email, and live chat during evening shifts (4 PM - 12 AM)
- Process orders, track shipments, and resolve delivery exceptions with efficiency
- Maintain accurate customer records in CRM systems
- Collaborate with warehouse and delivery teams to ensure seamless operations
- Identify upsell opportunities for premium logistics services
- Document customer feedback for continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation and evening availability