Job Description
Join Atlanta's premier hospitality team as an Evening Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This role offers flexible scheduling, competitive compensation, and opportunities for growth within our dynamic organization. Perfect for students, career-changers, or those seeking supplemental income.
Our ideal candidates thrive in fast-paced environments and are passionate about creating memorable guest interactions. You'll be the face of our brand during evening operations, ensuring every guest feels welcomed and valued. Training provided – no prior hospitality experience required!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage guest inquiries, bookings, and resolve service issues promptly
- Process transactions and maintain accurate guest information systems
- Coordinate with evening operations team to ensure seamless service delivery
- Uphold brand standards and maintain a clean, welcoming environment
- Contribute to evening operational reports and performance metrics
- Adhere to all safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with reservation systems
- Flexible availability including evenings, weekends, and holidays
- Previous customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Atlanta location