Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Part-Time Customer Service Specialist! We're urgently seeking passionate individuals to deliver exceptional guest experiences during our evening operations. This flexible role is perfect for students, professionals, or anyone seeking a rewarding part-time schedule in Philadelphia's vibrant hospitality sector.
Why Work With Us?
- Competitive hourly pay with weekly tips
- Free parking and public transit reimbursement
- Comprehensive training and career advancement opportunities
- Positive, inclusive work environment
Immediate openings available for evening shifts (4 PM - 12 PM). Apply today and start your journey with us!
Responsibilities
- Handle guest inquiries via phone, email, and in-person with professionalism
- Manage reservations and booking systems efficiently
- Resolve customer concerns with empathy and problem-solving skills
- Collaborate with team members to ensure seamless operations
- Maintain accurate records of customer interactions
- Uphold brand standards and service excellence
- Support evening event coordination as needed
Qualifications
- Previous customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexibility to work weekends and holidays
- Basic computer proficiency with reservation systems
- Positive attitude and team player mentality
- Must be available for evening shifts (minimum 20 hours/week)