Job Description
Join Our Team: Evening Customer Service Representative
We are seeking a reliable and motivated Customer Service Representative to join our Kansas City team. If you are looking for a part-time role with the flexibility of an evening shift and the peace of mind of weekly pay, this is the opportunity for you.
At KC Support Solutions, we value our employees and offer a supportive environment where you can grow your career while enjoying a work-life balance. You will be the first point of contact for our valued clients, ensuring their needs are met with excellence.
Why Apply?
- Weekly Pay: Get paid every week, not every two weeks.
- Evening Shifts: Flexible hours available between 4:00 PM and 12:00 AM.
- Modern Environment: Work in a clean, safe, and professional office setting.
- Team Culture: Join a friendly team that supports your professional development.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on quality and speed.
- Resolve customer issues and complaints by investigating problems and providing appropriate solutions.
- Document all customer interactions and transactions accurately in the CRM database.
- Provide accurate product and service information to help customers make informed decisions.
- Collaborate with the support team to identify trends and improve service processes.
- Adhere to company policies and quality assurance standards during every call.
Qualifications
- High school diploma or equivalent required; some college preferred.
- Previous experience in customer service, call centers, or retail is a plus.
- Strong verbal communication and active listening skills.
- Ability to work evenings, weekends, and holidays as required by the schedule.
- Proficiency with Microsoft Office Suite and computer systems.
- Must be reliable, punctual, and able to pass a background check.