Job Description
Are you looking for a rewarding evening part-time job in Phoenix, AZ?
Phoenix Support Solutions is seeking dedicated individuals to join our team as Evening Customer Service Representatives. In this role, you will be the face of our brand, providing exceptional support to our clients during our peak evening hours. We offer a competitive benefits package, flexible scheduling, and a clear path for career advancement within a stable and growing organization.
Phoenix Support Solutions is seeking dedicated individuals to join our team as Evening Customer Service Representatives. In this role, you will be the face of our brand, providing exceptional support to our clients during our peak evening hours. We offer a competitive benefits package, flexible scheduling, and a clear path for career advancement within a stable and growing organization.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat during evening shifts.
- Process orders, returns, and exchanges with high accuracy and efficiency.
- Resolve customer inquiries and complaints professionally to ensure high satisfaction levels.
- Collaborate with the morning shift team to ensure seamless service continuity.
- Maintain a clean, organized, and professional workspace.
- Document all customer interactions and feedback within the CRM system.
- Adhere to all company policies and safety protocols.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service, retail, or hospitality is a plus but not mandatory.
- Strong verbal communication and interpersonal skills.
- Ability to work evenings, weekends, and holidays as required.
- Basic computer proficiency and typing skills (40+ WPM).
- Reliable transportation to and from the office.
- Positive attitude and a willingness to learn new systems.