Job Description
We are seeking a dedicated and professional Customer Service Representative to join our dynamic team in Los Angeles. In this role, you will be the primary point of contact for our valued clients, providing exceptional support during the evening hours.
This position offers a fantastic work-life balance with flexible scheduling, making it perfect for students or professionals looking for a supplemental income.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Provide accurate product information and assist customers with order processing, returns, and exchanges.
- Maintain a high level of professionalism, patience, and empathy in every customer interaction.
- Document all customer interactions and feedback accurately in our CRM database.
- Collaborate with the morning operations team to ensure seamless service continuity.
- Identify and escalate complex issues to the senior management team when necessary.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of customer service experience preferred.
- Strong verbal communication skills and a positive, solutions-oriented attitude.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and handle a high volume of tickets in a fast-paced environment.
- Must be available to work evening shifts (e.g., 4:00 PM – 12:00 AM) with occasional weekend availability.