Job Description
Are you searching for flexible evening part-time jobs in Nashville, TN? Metro Nashville Logistics is looking for a reliable Evening Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional service and offer a competitive wage structure.
This is an excellent opportunity for individuals seeking a work-life balance with evening shifts. You will play a crucial role in our operations, ensuring our clients receive top-tier support after hours.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls and emails regarding orders, shipping status, and account management during evening hours.
- Resolve Issues: Troubleshoot and resolve customer complaints or concerns with a professional and empathetic approach.
- Order Processing: Accurately process returns, exchanges, and adjustments to customer orders.
- Data Management: Maintain and update customer records in the CRM system with precision.
- Shift Coordination: Collaborate with the morning shift team to ensure seamless workflow transitions.
- Feedback Collection: Gather feedback from customers to help improve service quality and operational efficiency.
Qualifications
- Availability: Must be available to work evenings, typically between 4:00 PM and 12:00 AM, Monday through Friday.
- Experience: Previous experience in customer service, retail, or call center environments is preferred.
- Communication: Strong verbal and written communication skills with a focus on clarity and professionalism.
- Computer Skills: Proficient in using computer systems and basic software applications.
- Education: High school diploma or GED is required.