Job Description
We are seeking a dedicated and empathetic Evening Customer Service Representative to join our dynamic team in Minneapolis, Minnesota.
As the face of our brand after hours, you will play a critical role in maintaining our high standards of customer satisfaction. We offer a supportive work environment, competitive pay, and the opportunity to build a long-term career in a top-tier industry.
Key Highlights:
- Competitive Pay: Earn between $17.00 and $22.00 per hour.
- Evening Schedule: Flexible shifts typically between 4:00 PM and 12:00 AM.
- Modern Office: Located in the heart of downtown Minneapolis.
- Growth: Clear pathways for internal promotion and professional development.
If you are a problem-solver who thrives in a fast-paced environment, we want to hear from you.
Responsibilities
- Manage high-volume incoming calls, emails, and chat inquiries with a focus on accuracy and speed.
- Resolve complex customer issues and escalate them appropriately to senior management.
- Provide accurate product information and troubleshooting assistance.
- Document all customer interactions and feedback in our CRM system.
- Collaborate with cross-functional teams to improve service protocols.
- Maintain a professional and positive demeanor during high-stress situations.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous customer service or call center experience is a plus.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and standard office software (Microsoft Office Suite).
- Must be available to work evening shifts, including weekends and holidays.
- Strong problem-solving abilities and a customer-first mindset.